Privacy Policy

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Privacy Notice

This privacy notice covers and the data we collect from you when you use our site, together with the personal data we process when you contact us using our online form, or contact details, and the personal data we process when we deliver our services to you.

These are our reasons for collecting it, what we do with it and what your rights are.

Who are we?

We are Detox Reboot Limited trading as Our registered address is 1st Floor, 86-90 Paul Street, London, EC2A 4NE. (company registration number 09538143).

You can call us on 020 4538 3639, and email us at

We are the data controller for this processing and are registered with the Information Commissioner’s Office (ICO). Our registration number is ZA818479.

Purpose of Processing

We process your personal data:

Basis of processing

Where we are responding to enquiries about our services we process your personal data because it is in our legitimate interest to do so in order to deal with your enquiry.

Where we are negotiating with you to provide our services to you then we process your personal data because we are taking the necessary steps, at your request, prior to entering into a contract with you personally. Where you are negotiating with us to provide services to your organisation, rather than to you as an individual, or where we are dealing with your appointed intermediary then we process your personal data because it is in our legitimate interest to do so in order to take the necessary steps to provide our services.

Where we have a contract with you personally we process your personal data because it is necessary to fulfil the contract with you. Where our contract is with your organisation or with your appointed intermediary, rather than with your personally, then we process your personal data because it is in our legitimate interest to do so in order to provide our services under the contract with your organisation or appointed intermediary. We will also have some legal obligations to which we are subject when we are evaluating your needs as a potential client, or when we are delivering our services to you or your organisation as a client or your appointed intermediary, and we will process your personal data in accordance with those obligations.

Where we are directly marketing to our services to you we process your personal data either because it is in our legitimate interest to do so and you have not opted out of receiving direct marketing (if you are a client, or have previously discussed becoming a client), or because we have your consent to do so (if you have opted in to receive our direct marketing).

Where we are relying on your consent to process your personal data you are free to withdraw that consent at any time. Where we are relying on our legitimate interests to process your personal data you may object to that processing at any time.

What personal data do we collect?

We will collect and process the following data from our website’s contact form or when you get in touch with us to make an enquiry

When we need additional information to deliver our services, or to take the steps necessary for us to do so, we collect a range of personal data depending upon the particular services being discussed or provided.

The personal data concerned will include some or all of the following:

When we are processing your personal data for our marketing activities we may process the following personal data, depending upon the nature of the activity

Special category data

There are additional rules we must follow if we collect certain types of more sensitive data, known as Special Category Data. These include details of your ethnicity, beliefs, health and sexuality. We may need to process some special category data to deliver our services to you or evaluate which services are appropriate. We may also process personal data relating to any pertinent criminal convictions you may have.

When we are inviting you to events, or to attend meetings, we will ask if you have any special access requirements or dietary requirements (some dietary requirements may indicate your beliefs or ethnicity and so are classed as special category data).

We will always seek your explicit consent for collecting any special category data from you.

We may need to retain special category data where we need to establish, exercise or defend legal claims and the data are relevant.

Do we ever share personal data?

We will share your data if required to do so by a legitimate law enforcement agency.

When you submit your personal data online your data is held by our partner who hosts our website.

We use a number of cloud based IT systems such as Microsoft Office 365, Plannr, Xero, ID Pal, DocuSign & SmartSearch. We ensure that we have appropriate contracts in place with these organisations to protect your rights, and that where data are transferred internationally there is a lawful mechanism to do so.

If you consent to the use of analytics and tracking cookies from our website we will share data with those third party cookie providers (please see our separate cookie policy)

If we are communicating with you via email or social media channels we will be sharing your personal data with those email and social media providers.

We will never share or sell your data to any other third parties without your permission.

How do we keep your data secure?

We take sensible steps to keep your data secure:

Your Rights

You have a number of rights relating to the processing of your data, if you would like to use them or have any questions then please contact us.

We won’t charge you for doing any of the following, however we may make a charge in the case of frequent repeat requests:

How long do we keep your data for?

Where we are relying on your consent or our legitimate interests to process your data then we will keep your personal data until you withdraw your consent for us to use it, or object to the processing in our legitimate interests and we agree with your objection.

Where are processing your data for the purposes of performing a contract with you, or taking the necessary steps to do so, then we will keep the personal data for 7 years after the end of the contract.

We will also retain your personal data according to other applicable UK laws and regulations, depending upon the nature of the services we have provided to you.

Cookies – How do we use cookies on our website

We utilise cookies on our website. Some are required for our site to work, these are known as essential cookies, and we also use others for analytics and marketing purposes.

We will ask for your consent to use any cookies which aren’t essential, and we won’t deploy any non-essential cookies without your consent.

Please see our separate cookie policy for more information.

What happens when I follow links to other sites?

If you follow a link from our site to another site then you should read the privacy notice on the other site prior to providing your data to them.

Where do we process data?

We process data at the address shown above. Our web hosting provider processes data in the UK and EU.

Our cloud based software providers process data as follows:

Our contracts with our software providers include the necessary provisions required by GDPR to further protect your rights.

Making a complaint

Please contact us at the above address. You can also contact the Information Commissioner’s Office (ICO) on their helpline 0303 123 1113 or online at If you should contact the ICO they will normally ask you to contact us first.

Clients we work with


What our Clients say about us